New release transforms voice AI from a reactive answering tool into an always-on hospitality team member that remembers regulars, anticipates guest needs, speaks nearly 100 languages, and drives revenue at scale across multiple channels.

NEW YORK, NY – Slang AI today announced a fundamental enhancement of its voice platform with the launch of the industry's first AI Superhost, purpose-built for full-service restaurants. The new release moves beyond traditional voice AI, which has historically been limited to scripted answers and basic reservation handling, and introduces a fully conversational, memory-aware, proactive hospitality agent that operates as a true extension of the restaurant team.

For full-service operators, the economics have never been more difficult. Margins are tight, labor is stretched, and guests now expect instant, personalized communication across phone, text, and web, twenty-four hours a day. Restaurants are losing revenue every shift to missed last-minute reservations, unanswered private dining inquiries, and slow back-and-forth on large party bookings. At the same time, staff bandwidth simply cannot keep up with the volume or the expectation of personal, emotionally-intelligent hospitality at scale, and traditional Voice AI hasn’t been able to deliver it either. Plus, consumer expectations for technology, specifically AI, have never been higher. Guests want their reservations made and their questions answered on the first try, by a Voice AI experience that actually understands tone and nuance.

Slang AI's new Superhost solves this end-to-end.
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Here is what Superhost has enabled for rollout starting today and over the coming months:

• Emotionally intelligent conversation. Superhost can hear and understand the difference between an exasperated “ok” and a delighted “ok,” and responds appropriately, so every guest feels genuinely heard and exceptionally cared for. 
• Seamlessly handles interruptions. Guests can interrupt, change their minds mid-sentence, and have the kind of fluid back-and-forth they'd have with a seasoned host on the floor.
• 97 languages out of the box. Every restaurant, regardless of neighborhood or clientele, can serve guests in their preferred language without additional configuration.
• Sophisticated quality assurance. Unlike traditional voice AI, Superhost continuously monitors and reviews every call for quality, so hospitality teams don’t have to. Paired with SOC 2 Type II attestation, it ensures enterprise-readiness. Superhost's Voice AI guardrails are built by restaurants, so it stays on policy while handling any question.

• Guest memory. For the first time, the Superhost remembers prior conversations, preferences, and visit history. Regulars are recognized, upcoming reservations are known, allergies are recalled, and birthdays don't get forgotten.
• Enhanced OpenTable Experiences. Empower guests to inquire about and book OpenTable experiences. Superhost will respond with detailed, precise answers regarding the novel experience. 
• Bespoke Personalities. Operators can tune accent, tone, and personality so the Superhost sounds like an authentic extension of their brand, whether that's a refined fine-dining concierge or a warm neighborhood trattoria host. Operators can even provide explicit instructions on specific language to avoid or lean into. 
• Customizable Multilingual Greetings. Create custom greetings in 97 different languages. 
• Unique Reservation Handling. Some restaurants have special reservations available for holidays like Valentine’s Day and some allow large parties to be booked in a variety of ways. Custom reservation handling allows restaurants to capture all of those unique reservation cases. 
• Custom Topics. Build custom topics specific to your restaurant. For example, if you have special themed events for every day of the week, you can create a topic to ensure Superhost mentions these to callers on the right day and time. 
• Enhanced Intelligent Menu. Upload your menu to Slang to allow Superhost to field any and all questions a diner might have about your menu and ingredients. 

Why It Matters

"Restaurants don't need another voice bot. They need a teammate," said Alex Sambvani, CEO of Slang AI. "Operators are being asked to deliver world-class hospitality with thinner teams, more channels, and rising guest expectations. The Superhost is the first AI that actually shows up the way a great host does — remembering guests, anticipating needs, and following up afterward. It's not a tool. It's a member of the team."

Early customer results echo that. “Having worked in almost every facet of the hospitality business, I know just how important the guest experience is. It’s everything. Superhost helps us scale exceptional service across locations by truly hearing and answering guests, which enables front-of-house staff to up the ante on their service,” said Janet Zuccarini, Founder and CEO of Gusto54 Restaurant Group.

“I sit at the intersection of people and operations. The real challenge is scaling great hospitality, and that starts with giving your people the right tools. Slang does that for us. Superhost can answer questions, book reservations, and deliver the same panache as our best host,” said Jason Berry, Co-founder of KNEAD Hospitality + Design.

“Our entire mission is built around community, and that extends to our hospitality ethos. People are everything to us, and every touchpoint matters, not just on the floor, but on the phone, too. Superhost helps us deliver that same level of hospitality across every interaction,” said Dan Simons, Co-Founder of Founding Farmers.
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Availability

The new Slang AI Superhost is rolling out to full-service restaurant partners now. To learn more or request a demo, visit slang.ai.
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About Slang AI

Founded in 2019 by Alex Sambvani and Gabe Duncan, Slang AI is the first and leading AI platform purpose-built for the hospitality industry. Slang AI's superhost answers every call with precision, warmth, and professionalism, booking reservations, handling inquiries, routing high-value requests, and recognizing returning guests, so restaurant staff can stay fully present with the guests in front of them. Serving thousands of restaurant locations globally with 95%+ guest satisfaction, Slang AI integrates with leading platforms including OpenTable, SevenRooms, Tripleseat, and Yelp. For more information, visit slang.ai.

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Media Contact: Austin.Pruitt@slang.ai

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