February 13, 2025

February 2025 Releases

Slang Analytics Dashboard Overview

Get Richer Booking Data with Reservation Insights

OpenTable x Slang integration customers can now view in-depth details about how the integration is serving guests. View high-level reservation metrics alongside call pathway insights that will connect you to the diner’s experience as they navigate booking, canceling, or updating reservations directly through Slang.

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Stay in the Know With Real-Time Conversation Topic Alerts

Ensure that you always follow up on important guest calls. With Conversation Topic Alerts, you can set up text and/or email notifications to get real-time intel when callers trigger topics you want to follow up on, like a private dining request, lost item complaint, or food poisoning concern.

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