Get Call Context in a Glance with Conversation Summaries

Quickly understand exactly what your guests called in about! With Slang’s new Conversation Summaries feature, you’ll see a concise overview of your guests’ conversations with the concierge, without having to review lengthy transcripts or listen to long call recordings. What’s more, you can search for guests who might have an outstanding issue that needs a human touch.

Note this feature is for Core and Premium packages only.

‍

Deliver Brilliant Guest Experiences With OpenTable Special Requests

Automatically collect guests’ special requests and notes, such as a request for a birthday dessert or gluten-free options, when they call in to make a reservation. Guests hear a custom confirmation that the concierge understood the request, and these notes are saved in the OpenTable interface to help the host deliver exceptional guest experiences.

Concierge: Would you like to add any notes or special requests?
Guest: Yes, someone in our party has an egg allergy.
Concierge: Let me note that down.... Thank you for letting us know about this egg allergy. I'll pass this information along to the restaurant.

Concierge: Would you like to add any notes or special requests?
Guest: Well, we are celebrating our engagement.
Concierge: Lovely to hear that you’re celebrating your engagement! I've recorded this information and I'll pass it along to the restaurant.

Note: This feature only applies to customers utilizing the Slang + OpenTable integration.

Help Guests Enjoy your Outdoor Seating

The Slang Concierge has a new topic, Outdoor Seating, where you can add information to reflect your location’s outdoor dining availability. You can add a custom description and provide details about reservation policies and amenities so that the Slang Concierge always gives precise, helpful information.

Guest: Do you have any patio seating open?
Concierge: Yes, we do. Our outdoor seating is first-come, first-served, so you can request an outdoor table with the host. We’ll do our best to accommodate you.

Guest: Is your outdoor seating area shaded?
Concierge: Yes, our outdoor seating area does have shade.

You can update this yourself in your Concierge settings. Or, if you’d like us to populate this for you, you can fill out this form, and our team will update your settings and let you know when it’s ready for callers.