One of your most-requested Tripleseat features is now live! When a guest calls about an event, Slang now asks for their ideal start time right after confirming the date. That start time flows directly into Tripleseat, so your team can see exactly when the guest wants their event to begin. The lead appears on the requested date with the caller's start time, and Slang automatically applies a three-hour window for the end time by default, which your team can adjust as they see fit.
What’s more, we've polished how caller information comes through. Guest names now appear with proper capitalization, and phone numbers are formatted for easier reading.
Slang is now recognizing Resy guests from the Global Resy Guestbook when they call in to make a reservation. This should help turn more calls into reservations.
Additionally, Slang is now capturing booking notes, such as dietary restrictions, on Resy reservations.